Bonanza 101: eBay Importer FAQs

Bonanza Worldwide is busy working on a variety of site improvements, and I can't wait to share them with you as soon as they are fully developed. Stay tuned! In the meantime, I wanted to clear up some of the most Frequently Asked Questions about the eBay importer and sync tool.

Will my listing data be revised during each sync?

By default, subsequent item imports will only pay attention to items that were added to your eBay account since the last eBay import.

If you're making changes to your listings on eBay after you've already imported them to Bonanza and want those changes to show on your Bonanza listings, then you'll want to indicate that the importer should override existing items. You will need to use this setting to update prices, shipping, descriptions and any other changes made except images. (To update images, you must do so manually on Bonanza or delete the listing and let the next import bring it back over with the new images.)

Scroll down to the "New and Revised items" section under the eBay Import Settings
Select the option to "Import new items and override existing items"
- This option may add significant time to your import
- Any edits you made to your previously imported listings on Bonanza will be lost; use this option with caution!

Does the importer remove items from Bonanza if they're no longer available on eBay (and vice versa)?

By default, we keep your items synchronized between your eBay and Bonanza stores over time.

When an item is removed from your eBay store (because it is sold, was delisted, expired, etc), we can remove it from your Bonanza store automatically so you only sell merchandise that's in stock. Note that if you set the listing to "Out of Stock" status or manually end a listing on eBay, it will not be automatically removed from your Bonanza account since that is still an active state on eBay. You must manually delete "Out of Stock", manually ended, or unsold auction listings from your Bonanza account, or move them to "Reserved" status.

You can select to remove items that have sold or ended, remove items that are no longer present on eBay for any reason (e.g, "Item expired"), or never remove imported items from Bonanza.

If you find that inactive eBay items are still listed on your Bonanza account, we recommend running a Booth Cleanup to remove those listings. By default, the booth cleanup will only remove inactive eBay items that are in "For Sale" or "Ready for sale" status on Bonanza. To also remove inactive eBay items in "Reserved" status, be sure to select the "Remove Reserved Bonanza listings that are inactive on eBay" option. Click the "Remove with next sync" button to initiate the booth cleanup.

Sellers can choose to remove listings from eBay when they have sold on Bonanza under the "More import options" section (if you currently have the importer setup to sync your listings, you must cancel the sync before you can revise your settings). Select the option to "Update the item quantity on eBay after a Bonanza sale" then start your import to save those settings. If you only have one of the item posted on eBay, we will end the listing where eBay permits it.

How can I cancel my current automatic sync or revise my settings?

Once you've initiated a sync, you can edit your settings or cancel your automatic synchronization. Visit your "Selling > Import from eBay" page and scroll to your Current Import Settings. Click the button to edit your sync settings or cancel your sync altogether. If the green "Start your eBay Import" button is showing, that means the automatic sync is currently turned off. If you wish to remove the connection altogether, you must do so from your eBay account by revoking the third-party authorization for Bonanza.

Our All About the eBay Importer page has all this information and more. Check it out to learn how this useful tool can make selling on Bonanza a breeze!

If you have any other questions, please leave them in the comments and I will be happy to provide answers for them. Or, you can reach out to our Award Winning Support Team for a response that's tailored to your specific account. Happy selling!

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