Any way to get a feedback removed?

I have a buyer that posted a negative feedback on our account. Their feedback is an outright lie. PayPal resolved a dispute in our favor, as we had tracking confirmation (and their own messages) showing that they had received the advertisement that they had purchased from us. Is there any way of getting this completely inaccurate feedback removed? For now, we have responded to the feedback… but we’d like to see the record cleared.

asked about 8 years ago

1 Comment

TrinketBox says: June 06, 2017

contact support

2 Answers

This is an official Bonanza response.

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Hi @vintagepaperads2,

Thanks for your post and so sorry for your trouble with this transaction. Please contact us at support@bonanza.com about the feedback removal request and we will investigate further. Thank you!

selected by Bonanza as the best answer

answered about 8 years ago

Were you able to get the feedback removed? I have someone who claimed they didn’t receive their package, but they received it after leaving the feedback, and didn’t have the common courtesy to update it to reflect that. Very misleading.

answered about 3 years ago

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