Buyer requests refund so she can change payment method and shipping address

Buyer paid through Amazon Pay and the order is not shipped yet. Once I process the refund through Amazon, does anyone know if she will be able to resubmit her payment here on Bonanza, or do I have to relist her items so she can buy them again?

Thanks!

asked about 8 years ago

2 Comments

SunflowerAntics says: March 28, 2017

It will take you much longer to get your money back from Amazon – you might ask the buyer to wait until the transaction clears Amazon. You might lose the sale, but it is always better to lose that then product AND money. ;)

SunflowerAntics says: March 28, 2017

I ment the transaction takes longer to complete on Amazon – waiting on both sides for all to complete is the best policy before you move on.

1 Answer

You will have to file for refund of fees, just like any refund (cancellation) and as far as I know you will have to relist, but you can just go to the invoice and tell it to relist the item. She will have to purchase again through another method.

answered about 8 years ago

ccmom
Reputation: 12648
See ccmom's booth
Question Vitals

Viewed: 857 times

Asked: about 8 years ago

Latest response: about 8 years ago

To Answer Brilliantly

Remember these tips:

  • Use links to other sources to support your opinions
  • Use examples where possible
  • Put yourself in the inquirers shoes: what extra info would be helpful?

Should I post a comment or an answer?

You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?

Post an answer for:

  • Replies that directly and specifically answer the original question

Post a comment for:

  • "Thanks," "Me too," "I agree," or "Works for me" types of replies
  • When you would like the original poster to provide more details
  • When you have more to add to someone else's question or answer

See also our Roundtable FAQ.

Formatting

Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.