How long would you wait till you escalated a dispute to paypal? I sold something on bonanza and on 10/6, on 10/16 I receive a message from paypal that the buyer wants to return the item due to it not fitting, she said the inside tag was different than the outside tag, she sent me a pic i said ok (even tho i know i checked it and they were both the same,but oh well) So i gave her my address to send it back on 10/20 in the A.M…..so far nothing. I sent another message to her on the 26th asking if she sent the pkg. out with tracking yet, and no answer….should i still wait? Or should I escalate it to pp since paypal is holding the money for it.
|
The_Lingerie_Lounge Reputation: 334 See The_Lingerie_Lounge's booth |
I am not sure of the time limit that a buyer has when returning an item, but the following information (pertaining to a buyer) is from PayPal’s [URL removed]
• Comply with PayPal’s shipping requests in a timely manner
For Significantly Not as Described (SNAD) Claims, PayPal may require you to ship the item back to the seller – or to PayPal – or to a third party at your expense, and to provide proof of delivery.
For transactions that total less than $250, proof of delivery is confirmation that can be viewed online and [URL removed] the delivery address, delivery date, and the URL to the shipping company’s web site if you’ve selected “Other” in the shipping drop down menu. For transactions that total $250 or more, you must get signature confirmation of delivery.
-————————
I would give the buyer a couple more days before escalating a claim. But whatever you do, do NOT refund the buyer until you have your merchandise back. Two possible scenarios come to [URL removed]
1) buyer is hoping you refund prior to a return of merchandise, or
2) buyer has changed her mind about returning.
|
tomwayne1 Reputation: 8637 See tomwayne1's booth |
Viewed: 2144 times
Asked: over 9 years ago
Latest response: over 9 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
1 Comment