I do not currently have international shipping enabled. However, a buyer from the UK with a UK address just placed an order and received free shipping. HOW???? And what do I do? Because I have tried to cancel items in the past and it does not work very well. Thanks!
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lil_nitelite Reputation: 40 See lil_nitelite's booth |
Hi lil_nitelite,
So sorry to hear about the trouble. Make sure that under your “Booth options>Payments & purchases” page you have selected the option for “Shoppers must have a shipping address in my country” selected. Additionally, make sure that your seller settings indicate that you are located in the US. This will prevent any international buyers from completing checkout. If you have additional questions, please contact us using the form below and we will be happy to further assist you.
[URL removed]
Thanks!
The Bonanza Team
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Katyoke Reputation: 1512 See Katyoke's booth |
If you are not set up to ship internationally, look at the offer carefully, it is an OBO (offer) NOT a sale.
Find the invoice or open negotiations..if you do not wish to accept the offer, decline, and or cancel. (this may now be Other Offers…used to be under Negotiations on the old page) (Click mark as unpaid to cancel, if you do not wish deal with it)
If you do, click on the Review Invoice link…add shipping and accept offer. The buyer has to come back and complete checkout…in order for the sale to be completed. I find in many cases they do not come back because international shipping is really way too high. If they do not complete the transaction in a xx period of time, just find the invoice again…under Other Offers, click the mark as unpaid link. (that is all you have to do to cancel)
The system allows those outside of the country to send you an offer…when you do not ship internationally to review them on a case by case basis. In these cases it is best to contact the potential buyer and then decide one way or the other…so as not to miss out on a potential sale
If you are firm on not shipping internationally, then just deny the offer.
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ccmom Reputation: 12648 See ccmom's booth |
hi…
Go to my booth options, settings, payments & purchases
You’ll see " Buyers must have a shipping address in my country "
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cjazzcarolina Reputation: 146 See cjazzcarolina's booth |
Even if, in the shipping settings, it states “I do not ship internationally” ? I STILL have to do that?
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lil_nitelite Reputation: 40 See lil_nitelite's booth |
1 Comment
You don’t have to ship internationally. As others said this was probably an offer not a sale, it would have to wait for seller approval. Just deny and it will be cancelled.
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A2z4u2c Reputation: 1291 See A2z4u2c's booth |
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