So I listed one item a couple of days ago with its unique UPC number and all basic attributes. A couple of days later some customers reviews are shown in that listing. You would assume that the reviews are about that particular item but they are NOT!
Both reviews were about completely different products and from different years. They even show the pictures of those unrelated items? This is a major GLITCH and it is annoying! Has anybody noticed this?
|
farfan_entertainment Reputation: 116 See farfan_entertainment's booth |
I have found that the product review message comes up if one or more different items have the same upc (which is true for PEZ packs, even though each Pez is different…though technically the same, the item is different and can cause a review) or if I accidently entered the upc wrong or with a space either before or after the number. When I make corrections howevever the item remains up for review…Since my other booth sells similar items to yours you may have done the same thing
What I do then is make a new listing and just delete the one up for review…it usually works. Well, it has worked the 3 times it happened to me..the new listing goes live without any issue
|
TrinketBox Reputation: 3805 See TrinketBox's booth |
Hi farfan_entertainment,
Have you contacted support?
If you think it’s a glitch it would be a good idea to report it.
Under Help
Click on Support and fill out the form. Please add a screen shot of what you are looking at as this will better assist the Tech.
The support staff will usually contact you back within 24 hours.
Thank you!
Rita
MomentsInThyme
|
MomentsInThyme Reputation: 734 See MomentsInThyme's booth |
2 Comments
It may not be a glitch at all.
Shoddy sellers will make up UPC codes or just put in any old code from a similar item, in order to get their items listed on Google Shopping, Amazon, etc. Now that Google Shopping is requiring GTINs on all new items, it has become even more hassle.
|
BookbinEtc Reputation: 1322 See BookbinEtc's booth |
Yes, i believe the whole idea behind it that if the item is similar enough, or same upc code, it will show up as a item review so buyers can see what others think about the item….Personally, I dont like this feature at all.
You are able “hide” the items reviews, but you have to have a silver membership.
|
misskeech Reputation: 1958 See misskeech's booth |
Thank you all for your replies! This item has a unique upc (not part of an assortment)It bothers me that I just listed the item and in like 48hrs I had two reviews of 2 different items. I will still report it. Wish me luck!
|
|
farfan_entertainment Reputation: 116 See farfan_entertainment's booth |
Viewed: 891 times
Asked: almost 9 years ago
Latest response: almost 9 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
1 Comment