Today, I had a 1022 items on my Bononza Store. I manually put 9 items on my eBay store. Then I manually import synced my items from my eBay store over to my Bononza store just to realize after the sync I now only have 671 items. It took me a month to manually put my items on my Bononza store and I have worked very hard and many hours doing this. How can I retrieve the 361 items I lost on my Bononza store? Any detailed help would be greatly appreciated.
Thank you,
Doris
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Doris_Daily_Deals Reputation: 30 See Doris_Daily_Deals' booth |
This is an official Bonanza response.
Hello @Doris_Daily_Deals,
Thanks for writing and so sorry to hear about the trouble. It sounds like you may have the “Always remove from my Bonanza store” option checked in your import settings. If the importer comes across a listing which is no longer present on eBay, it will remove that item from your Bonanza booth when you have that setting checked. We have restored your deleted items. You will need to review the items and then update your booth to post them for sale. Please ensure that we did not inadvertently restore any items which are no longer available (we are only able to restore all items which have been deleted from your Bonanza booth, so there may be some items you no longer have in stock).
If you run another sync in the future, make sure to update the advanced settings to “Never remove” prior to initiating the sync if you do not want those items to be taken out of your Bonanza booth.
Hope that helps. Let us know at support@bonanza.com if you have additional questions.
Thanks!
The Bonanza Team
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Katyoke Reputation: 1512 See Katyoke's booth |
Hello Katy,
Thank you so much for that detailed information in regards to the issue I ran into.
Kind regards,
Doris
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Doris_Daily_Deals Reputation: 30 See Doris_Daily_Deals' booth |
1 Comment
just happened to me too lost all my items i posted this month
over 600 of them is there a chance i can get them back without reposting all of them?
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GrampaGoofy Reputation: 12 See GrampaGoofy's booth |
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