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Received an order but can see invoice - paid with gift card
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I received an order which was paid with a gift card. I have received payment through Paypal, but I don’t know who to send the order to. Payment was received from Bonanza. I contacted support but have heard nothing. I did not receive an invoice from Bonanza. Any ideas? I would like ship the item but I don’t know where. First time this has happened to me.
Thanks,
Sharon

asked over 8 years ago

stitchncraft
Reputation: 175
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2 Answers
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I had a gift card purchase a few weeks ago..

The payment from paypal is the bonanza paying you funds through the gift card and not the buyer actually paying you..(it will say Bonanzacom Inc via Paypal)

There should have been a notification in you email

If you use Bonanza shipping there is a link in the email to print shipping…if not then

Check Selling Dash board

Either click on Sales or click on the blue link about mid page that says Manage all Sales
The invoice should be there…

Click on the packing slip to get the shipping address and use the shipnow link at paypal

selected by Bonanza as the best answer

answered over 8 years ago

ccmom
Reputation: 12648
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3 Comments

stitchncraft says: December 06, 2016

Thanks ccmom. The packing slip worked.

stitchncraft says: December 06, 2016

Recently I have not been notified of sales from Bonanza only from Paypal. Is there a way to fix that?

ccmom says: December 06, 2016

it does happen sometimes with updates…if not in your spam folder..contact support to see if they can track a problem…It has happened to me before to…

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If you received payment through PayPal then go to PayPal, sign into your account and there should be a confirmed address to ship to. Then contact the buyer and tell them you are shipping to the confirmed address that PayPal had down for their account. You can also click on the packing ticket link on the order from Bonanza, sometimes there is a shipping address there. Also have you BMailed the buyer?

answered over 8 years ago

sasswbe
Reputation: 321
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Asked: over 8 years ago

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