I tried several times to verify myself as a seller, but I keep getting an error, stating my credit card information is incorrect. I have checked it several times and I am inputting it properly.
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PleasYourgasm Reputation: 12 See PleasYourgasm's booth |
Hello @PleasYourgasm,
Thank you for reaching out and welcome to Bonanza! So sorry for the trouble. It sounds like when you were trying to authorize your credit card that our system was unable to verify your card. To confirm a seller’s identity, our system will do a dummy charge to your account of $0.11. The charge will remain pending for 3 days then fall off of the account. When we see declined errors, it will usually mean that the credit card was entered incorrectly; or, in some cases, a person’s credit card will have a block on authorizing charges under $ 1.00.
One common reason for error is if you are entering a different address on Bonanza than the address that was recorded at the time you received your Debit/Credit Card (if a debit card, it will be the address that you had when the debit card was sent to you). Try entering in the address that you used when you got your card and see if that does it. If so, you may want to consider updating that so you can avoid future trouble with that.
The two most common factors to cause the failed credit card are as [URL removed]
1) The credit card billing address MUST match the address in your Bonanza account settings. Even the formatting must be identical.
2) the CVV must match exactly.
Be sure that javascript is enabled and allowed and cookies are allowed for Bonanza.com and braintreepayments.com.
If you are still having trouble you may want to call your Credit/Debit card company and see if they can clarify the reason that your card is being declined.
Hope that helps. Thank you for your patience, and welcome to the Bonanza community!
Kind regards,
The Bonanza Team
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Katyoke Reputation: 1512 See Katyoke's booth |
I called my bank and it’s not showing an attempt to verify my account on your end. My bank has not lower limit on charge amounts. I verified several times that my information is being input properly. Any other ideas what the problem may be? Is there a support phone number I can call to remedy the situation?
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PleasYourgasm Reputation: 12 See PleasYourgasm's booth |
Viewed: 1575 times
Asked: over 9 years ago
Latest response: over 9 years ago
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