I’ve been having one issue after another with listing information not showing up correctly in Google Ads and NexTag. When I contact support they are very nice, but not very helpful… and by that I mean the problems simply don’t get solved. So who do I contact when the Tier 2 Happiness Producers fail to produce Happiness?
|
Eklektik Reputation: 10 See Eklektik's booth |
Sorry for the not so good experience @Eklektik. Product feeds are a bit tricky to diagnose when all things appear fine on our side. Upon further research, it looks like there are a few things happening with your listings.
Dashes get converted to spaces by Google on Google Shopping. We also have a clean-up tool on Bonanza that cleans up titles on listings that have a high % of capital letters. We are going to polish that tool to exclude listings like yours. Once complete, your next feed sent to Google will correct the format issues.
Thank you for your patience and for taking time out of your day to help us see the trouble on that one. May you have many sales soon!
|
bonanzamark Reputation: 1539 See bonanzamark's booth |
Just looking at a few items…
your titles are not google compliant
mpn has spaces or symbols
Condition should not be mentioned in the title or the first 250 characters of description but only in the attributes or in lower part of description that does not go to google
to name a few…also
Some of your items have long titles. You can submit titles with up to 150 characters, but because we only display up to 70 characters on Google Shopping, we strongly encourage you to submit titles with 70 or less characters whenever possible.
Please note that we use automated systems to determine excessive capitalized text and sometimes items get flagged incorrectly.
Just to name a couple
Bonanza will provide platform and submit feeds…and can correct minor things and clean up some things…but it is up to you to ensure your items meet google specifications…
I do not know the specifications for NexTag…
I would suggest going to your feed diagnostics
Selling Dashboard
Reports
Feed Diagnostics
click on US account number…this will show which items were accepted by google
Also
Initiate a feed status review
This will return items that google rejected..please note google does not tell you why they rejected them, something you have to figure on your own…and unless you can find someone who can review your feed for you (you can request it, to review yourself)
|
ccmom Reputation: 12648 See ccmom's booth |
3 Comments
Viewed: 715 times
Asked: over 8 years ago
Latest response: over 8 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
1 Comment