Can i cancel a sale at bonanza ? fustrated and sad

I sold an item and the buyer paid me with her amazon credit card

and I did not want to register at amazon as a seller and therefore, my buyer got a full refund, and Bonanza.com never helped me cancel this order or refunded me for my selling fees, plus the label I created at bonanza was never voided, I lost 24 dollars here

this site is very complicated as a seller has no right to cancel a sale or to void a shipping label, very frustrating

asked about 8 years ago

2 Answers

This is an official Bonanza response.

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Hi @finesoaps,

Thanks for your post and so sorry this transaction did not work out! @ccmom’s answer was right on the money. Here is also a help page that has those same instructions for canceling a transaction on [URL removed] [URL removed]

If you need to have a shipping label voided and refunded, please contact us at support@bonanza.com with the order number. It does look like you’ve already opened a ticket with us, and one of our agents will get this resolved for you as soon as possible! Thank you!

selected by Bonanza as the best answer

answered about 8 years ago

1 Comment

YLEssentialOils says: May 10, 2017

I’m confused about the Amazon cc payment thing. I only accept PayPal, and Amazon does not allow vintage sellers, so I cannot register on Amazon to receive a PayPal payment paid for using an Amazon cc. Please advise.

The refund of a sale is by definition the cancellation of the sale
To get a return of fees for a cancelled sale…
Go to
Selling Dashboard
Billing Statements
Find the invoice

There should be a red X next to the fee, click on it fill out the information to request the return of your fees

If the fee is in a past statement that has already been paid, then your account will be credited on the next bill.

If the fee is on a current statement then the fee is removed from the statement

There should be an option to request a refund of the shipping label (I know it can be done through PayPal or USPS site)..usually labels are automatically refunded if not used within 30 days…

answered about 8 years ago

ccmom
Reputation: 12648
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