I sold an item and the buyer paid me with her amazon credit card
and I did not want to register at amazon as a seller and therefore, my buyer got a full refund, and Bonanza.com never helped me cancel this order or refunded me for my selling fees, plus the label I created at bonanza was never voided, I lost 24 dollars here
this site is very complicated as a seller has no right to cancel a sale or to void a shipping label, very frustrating
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finesoaps Reputation: 10 See finesoaps' booth |
This is an official Bonanza response.
Hi @finesoaps,
Thanks for your post and so sorry this transaction did not work out! @ccmom’s answer was right on the money. Here is also a help page that has those same instructions for canceling a transaction on [URL removed] [URL removed]
If you need to have a shipping label voided and refunded, please contact us at support@bonanza.com with the order number. It does look like you’ve already opened a ticket with us, and one of our agents will get this resolved for you as soon as possible! Thank you!
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BonanzaMcKenna Reputation: 696 See BonanzaMcKenna's booth |
The refund of a sale is by definition the cancellation of the sale
To get a return of fees for a cancelled sale…
Go to
Selling Dashboard
Billing Statements
Find the invoice
There should be a red X next to the fee, click on it fill out the information to request the return of your fees
If the fee is in a past statement that has already been paid, then your account will be credited on the next bill.
If the fee is on a current statement then the fee is removed from the statement
There should be an option to request a refund of the shipping label (I know it can be done through PayPal or USPS site)..usually labels are automatically refunded if not used within 30 days…
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ccmom Reputation: 12648 See ccmom's booth |
Viewed: 1189 times
Asked: about 8 years ago
Latest response: about 8 years ago
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