Cannot remove attributes from batch editor

I am unable to remove the attribute [[identifier_[URL removed] from the Batch Editor. Although I did not place it there, it has been applied to many of my items that do have valid MPN, Brand, and UPC identifiers. Does anyone know how to delete it? I have tried over and over and it will not work.

Edit to say, I did place [[identifier_[URL removed] in the remove search attribute area, but it does not remove it when checked and apply changes clicked

Edit [URL removed] as I mentioned in the OP, my items do have the required attributes, yet many are marked incorrectly. example below. I want to remove the false and cannot. Prior to these being somehow added, my google feed came back with zero errors. I have dozens and dozens like this
-—————————————————-
Goldfish Soap Fish In A Bag Fresh Ocean Scent
Main [URL removed] Soaps
Custom booth [URL removed] GIFTS FOR KIDS [[payment_[URL removed] Wallet]]
[[google_product_[URL removed] & Beauty]]
[[[URL removed] stock]]
[[[URL removed]
[[identifier_[URL removed]
[[product_[URL removed] & Beauty > Bath & Body > Soaps]]
[[[URL removed]
[[[URL removed]
[[[URL removed]
[[identifier_[URL removed] was added because this item does not include at least 2 of the following [URL removed] gtin, mpn, brand

Precious Moments Blessings Of Peace To You Figurine Ornament
Main [URL removed] People
Custom booth [URL removed] Precious Moments Figurines [[payment_[URL removed] Wallet]]
[[google_product_[URL removed] & Entertainment > Hobbies & Creative Arts > Collectibles]]
[[[URL removed] stock]]
[[[URL removed]
[[identifier_[URL removed]
[[product_[URL removed] > Decorative Collectibles > Figurines > People]]
[[[URL removed]
[[[URL removed]
[[[URL removed]
[[identifier_[URL removed] was added because this item does not include at least 2 of the following [URL removed] gtin, mpn, brand

As per above brand and UPC are correct,

@lowerwholesale, much jewelry will not have 2 of 3 required UPC’s, nor will vintage or antiques. Many of us have booth exemptions for these categories, However Google has now replaced the booth category exemption with the False Identifier If it is added to items who do have valid UPC codes however, a feed could be suspended from Google. Many of my items where this is placed incorrectly are now not showing up on Google Shopping.
I would like to know how to remove the identifier.
And yes, I did contact support yesterday and am still waiting on an answer.

[URL removed] the brand is correct as entered. As I mentioned, my feed comes back with zero errors. In addition, I had a google rep. check my entire feed about 9 days ago, and all was correct for what they require. If I have to take out UPC’s and re-add just to remove the False Identifier, it will take hours and hours. In addition, there is no guarantee that it will not be programmed in again.
@lowerwholesale, the underscore is acceptable and used frequently in attributes for programming

asked almost 12 years ago

8 Comments

lowerwholesale says: May 30, 2013

I see what you’re saying. I’m noticing that you have the brand and the UPC, not an mpn. I’m wondering whether that may be the issue … a glitch either on Bonanza’s side or Google’s. I expect you may have to wait until you hear back from Support on this one. In my case, I’m having to go back and add in mpn’s and/or upc’s on virtually all of my clothing and accessories items, since up until now there was no place to add them as a trait when listing. AARGGGHHH!

MyTexasTreasures says: May 30, 2013

yes, and it cannot be a Google issue, as they have nothing to do with the BE. Bonanza needs to allow us to remove the identifier or require us to add it as needed. They have programmed it so that it cannot be removed. For apparel, the requirements vary, some only require the brand for the feed to be correct. Apparel [URL removed] ‘brand’ is required. Additionally, for the categories listed below, you must submit at least 1 out of ‘gtin’ or ‘mpn’: ’Apparel & Accessories > Shoes’ ‘Apparel & Accessories > Clothing Accesories > Sunglasses’ ‘Apparel & Accessories > Handbags, Wallets & Cases > Handbags’ ‘Apparel & Accessories > Jewelry > Watches’

CindyBear says: May 30, 2013

[[[URL removed] is this the format that the brand has been entered or is this the format [[[URL removed] Moments]]. It may not be recognizing the brand…anyway, I would go into the item and redo the category, entering the values and see what happens…since the category changes there may be a conflict..between item traits and item attributes…usually when anything doesn’t want to work there is a hidden character somewhere that interfers..

CindyBear says: May 30, 2013

also…just removing the brand and upc and re-entering usually fixes it too…

lowerwholesale says: May 30, 2013

@CindyBear – I think you’ve hit on something. The underscore should not be used in the brand name.

lowerwholesale says: May 30, 2013

MyTexasTreasures – Thanks for the info. Most of the products where I’m having to make corrections are in those Clothing and Accessories categories that now require both a brand and either a mpn or upc.

CindyBear says: May 30, 2013

looks like the problem has been fixed now..at least it appears so on mine…

CindyBear says: May 30, 2013

Sorry this method of answering is taking time to get use to…I do know it would take a lot of time to re-do…my suggestions are usually just that…Since I spent most of my adult life setting up experiments, I always try things before I make a comment..so when I try one thing and it worked for me..I suggest as a way to fix something until or if the problem can be fixed….I try several methods and variations all the time..just the way I am..and I usually find my own answers

9 Answers

This is an official Bonanza response.

The attribute [[identifier_[URL removed] is auto added on our side depending on the rule that we set up to identify items that do not have the required attribute. In this case we just needed to adjust the rule to acknowledge the required information being present (UPC, etc). This has been updated on our side. Nothing is required on your side. If you need additional assistance, please contact us at support@bonanza.com or click on the “Contact” link at the bottom of each page on Bonanza to get in touch with our support team.

answered almost 12 years ago

Texas…if you add the missing identifiers (brand, mpn, gtn, upc, isbn)..then the [[identifier_[URL removed] disappears. You do not have to delete it

ie I added the mpn to an item that had the [[identifier_[URL removed] and the [[identifier_[URL removed] disappeared in batched..

@Sharon “depending on the categories you select” probably means what it says..each category has different item traits, so automatic attributes would be different depending on category ie books have isbn, merchandise has upc…

answered almost 12 years ago

CindyBear
Reputation: 3068
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1 Comment

HavensRainbow says: May 30, 2013

Testing the new Comment feature to someone’s post…testing 1 2 3 Thanks Cindy for your reply![URL removed]

We need some sort of fix for this it seems. You may want to try removing it several times. There was a seller who could not remove an attribute and after several times she got it to remove. This was an attribute prior to the False attribute was added. This may work or may not. I know though over the long haul that this is not the answer.

Do not do the Reset Attributes under Update Items as a Group for this situation. Here is what Mark said on that (I’m mentioning this just as a precaution).

“When you use the reset tool, it will remove all attributes that you have manually added and will only show the automatic attributes that we have set (depending on the categories you select).”

Editing to [URL removed] I’m not sure what he meant about “depending on the categories you select” means. I’ll go over to the newest blog and ask what this means.

answered almost 12 years ago

GTIN, Global Trade Identification Number is a UPC code for the USA or EAN for Europe
[URL removed] if you have 2 of the 3, you should not have False as an attribute. This can cause your items to not show up on Google shopping or be suspended completely. You need either GTIN, Brand or MPN to comply.

Google states that if the identifier False is used where other UPC’s exist, they have the right to suspend the feed and items.

I had to edit my original post to show examples and better explain the problem.

answered almost 12 years ago

1 Comment

jsgeare says: May 31, 2013

Actually, if I understand Google properly, the FALSE identifier DOES allow your items to be displayed in Google. It is a way of saying that the item has none of the otherwise required product identifiers.

What is the gtn? I have the other required items, but it is still putting in false because of no gtn.

  • Edited

Then my feeds will be rejected, because it is showing up on items that I have UPC codes and Brand listed. Another Bonanza mess. I give up, not going to worry about it anymore. Sales are dropping here anyway.

answered almost 12 years ago

A2z4u2c
Reputation: 1291
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1 Comment

CindyBear says: May 30, 2013

gtn is upc with 2 0s at beginning..ie [URL removed] [URL removed] should be fine with just upc’s

It is also not accepting isbn for books as identifier….books were not required to have 2 of the 3 identifiers…

[URL removed] now looks like isbn is accepted…and nothing else is needed..thank goodness…

answered almost 12 years ago

ccmom
Reputation: 12648
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2 Comments

MyTexasTreasures says: May 30, 2013

Books Rare old [URL removed] submit ‘identifier exists’ with a value of FALSE. New books (published after 1970): provide ISBN in the ‘gtin’ attribute.

ccmom says: May 30, 2013

I know……the point is that books only needed ONE identifier..not 2 of the 3….but without a second, the [[identifier_[URL removed] has been added..which is incorrect

Here’s the [URL removed] Depending on the type of product, Google relies on Unique Product Identifiers (UPI’s) to properly classify various items. The UPI’s can include brand, manufacturer part number (mpn) and the GTIN (Global Trade Product Identifier) which would be the UPC code or similar code used in other countries, or the ISBN for books. The specific UPI, or combination of them, depends on the product. Google explains everything [URL removed]

[URL removed]

NOTE that there is an EXCEPTION to these required attributes. Google says, "in categories where unique product identifiers are required but no such identifier exists for an item (e.g. custom goods), submit ‘identifier exists’ with a value of FALSE.

What this is telling you is that there ARE exceptions to the rules. Therefore, the rules don’t apply to the exceptions. When you HAVE an exception – such as a custom made item, you need to use the ‘identifier exists’ with a value of FALSE. This gets you your “hall pass” to allow the item to be listed in Google shopping.

With that thought in mind, let’s look at what Bonz does. When you complete the various item attribute fields in a listing, Bonz checks your entry against the Google requirements for the item you are listing. If you’ve completed all fields necessary to meet the Google UPI requirement, then the item is good to go. But if you have NOT, then it will get the identifier [URL removed] attribute, which should result in a “hall pass” for that item.

Here’s where the PROBLEM comes [URL removed] If you have an item which does, in fact, have a part number, brand, UPC or other required information, BUT YOU FAIL TO ENTER IT, Google might detect the failure, and flag the item, and perhaps even the seller, as being in violation of the rules. Lots of bad mojo, for that. You’ve got a counterfeit hall pass. Better to mark these items so that they are not included in your feed.

Hope that helps.

answered almost 12 years ago

jsgeare
Reputation: 197
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1 Comment

MyTexasTreasures says: June 01, 2013

JSG. this was the purpose of the thread. The new identifier replaces the booth exemption. If False is used where identifiers if fact exist, Google can suspend an entire feed. We had False programmed in new items with valid UPC’s and were unable to remove via the BE, exposing our items to suspension

If you’re in the batch editor / search optimize and you look right underneath the list of attributes, you’ll see the reason that an attribute was or was not included. It’s in lighter type with a box around it. For instance, for one of my jewelry items which is handmade it [URL removed]

[[identifier_[URL removed] was added because this item does not include at least 2 of the following [URL removed] gtin, mpn, brand

If I were to add in the MPN and brand, that value would automatically disappear, replaced by the information I had provided.

answered almost 12 years ago

I’ve changed the identifier attributes to FALSE and still my items are not visible. Contacted [URL removed] programmers to help me with that probem, however it still remains

answered almost 5 years ago

Oliviawells
Reputation: 12
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Asked: almost 12 years ago

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