Hopefully someone has some experience with Bonanza’s process because we are beyond frustrated with CS and 1/2 answers. I will be honest, we have been selling online for almost 7 years now through various channels, including our own site, and I find the business practices regarding Bonanza accepting credit cards to be less than honest. Some things we need to [URL removed]

1.) Regardless of what they tell you, it takes close to 10 days to receive your payment (we are on day 11 on on of ours). Have others experienced this?

2.) Chargebacks incur a $30 fee, regardless of outcome. Bonanza fights the chargeback for you but does not tell you any information on the process, the reason for the chargeback, or the outcome. You have no recourse in fighting or appealing it. Does anyone have any info on this?

3.) There is NO transparency in terms of their levels of risk (for example, buyer uses a credit card not in their name, from a different state/country/etc., using a different IP address). On our other sites, the card would be rejected or at the very least we get a notification that the activity is suspicious and we should keep an eye out for it. We get nothing of this on here. They process the card throw it up on the wall, and see if it sticks. We are starting to request signatures on all transactions over $75 to mitigate this risk but frankly, we should have more information. Is there a place we can find this information?

4.) Customer service is BEYOND slow getting back to you and when they do, many times it is with very incomplete information.

Bottom line, using credit cards here, with very little information, is a huge risk. We would love to keep using the service, but we are seriously thinking of disabling our account, or at least, disabling the credit card portion, until we get some answers.

Any info would be great!!