sold a carhartt vest new with tags. customers wants to return it because it does not fit. i have a no refund policy on these items because i have no access to them at all. i have offered to take it back minus the shipping cost and my fees. i offered a store credit.is this a good way to go? i sent the package priority mail to them. did not make any money on this at all
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workclothing Reputation: 30 See workclothing's booth |
Sometimes losing money is the cost of doing business. I would take the high [URL removed] tell them you are sorry the purchase didn’t work out, refund the purchase price & initial shipping when you get the vest back, & wish them a Merry Christmas.
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magicmuti Reputation: 26 See magicmuti's booth |
If you don’t have a specific return policy you may have to give a total refund if they contest the charges with paypal or their credit card. “no returns” really isn’t enforceable if they return the item in a reasonable time & file a dispute. If they will accept a refund minus the shipping that is fair & good but they don’t have to. You can also put store credit only in a return policy. But if they dispute the charge you may still be stuck.
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Tackmakr Reputation: 66 See Tackmakr's booth |
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Asked: over 11 years ago
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