How long would you wait till you escalated a dispute to paypal? I sold something on bonanza and on 10/6, on 10/16 I receive a message from paypal that the buyer wants to return the item due to it not fitting, she said the inside tag was different than the outside tag, she sent me a pic i said ok (even tho i know i checked it and they were both the same,but oh well) So i gave her my address to send it back on 10/20 in the A.M…..so far nothing. I sent another message to her on the 26th asking if she sent the pkg. out with tracking yet, and no answer….should i still wait? Or should I escalate it to pp since paypal is holding the money for it.
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The_Lingerie_Lounge Reputation: 334 See The_Lingerie_Lounge's booth |
I am not sure of the time limit that a buyer has when returning an item, but the following information (pertaining to a buyer) is from PayPal’s [URL removed]
• Comply with PayPal’s shipping requests in a timely manner
For Significantly Not as Described (SNAD) Claims, PayPal may require you to ship the item back to the seller – or to PayPal – or to a third party at your expense, and to provide proof of delivery.
For transactions that total less than $250, proof of delivery is confirmation that can be viewed online and [URL removed] the delivery address, delivery date, and the URL to the shipping company’s web site if you’ve selected “Other” in the shipping drop down menu. For transactions that total $250 or more, you must get signature confirmation of delivery.
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I would give the buyer a couple more days before escalating a claim. But whatever you do, do NOT refund the buyer until you have your merchandise back. Two possible scenarios come to [URL removed]
1) buyer is hoping you refund prior to a return of merchandise, or
2) buyer has changed her mind about returning.
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tomwayne1 Reputation: 8637 See tomwayne1's booth |
Viewed: 2145 times
Asked: over 9 years ago
Latest response: over 9 years ago
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