It's my first sale! can someone please help?

So I’m not new by any means to online selling as I have an Ebay account and also have an Etsy shop. It is very hard for me to get use to the layout of Bonanza and I’m excited because I got an offer on one of my items, which I decided to accept. It “sold” 3/20/16, but the status says accepted, awaiting checkout. I’ve contacted the buyer twice, the first time explaining that this is my first sale on Bonanza and to please bear with me as I learn the ropes. The 2nd time because I wasn’t sure if she got my first message and to let her know that I accepted her offer and to please proceed with PayPal. I haven’t heard from her at all. Also it shows 2 orders but when I click on it has a green 1 order and then 1 blue by feedback. I’m confused. Did I get 1 order or 2 and why am I not able to see the other order. Can someone please help me? Bonanza seems to be a bit confusing. I also tried to call Bonanza but apparently you can’t talk to them unless you have a membership?

asked about 9 years ago

4 Comments

EmbellishMart says: March 23, 2016

Welcome to Bonanza and CONGRATS on your 1st sale! I hope it goes through![URL removed] Sandi/EmbellishMart

gearseller2 says: March 23, 2016

Bonanza cannot be reached by phone at this time. Congrats ono your first sale!!

MomentsInThyme says: March 23, 2016

You won’t be leaving feedback as the buyer never followed through on the sale. Email is the way to reach Bonanza. No phone calls. I don’t like the approval set up as I have lost a lot of sales as well as new buyers taking a long time to return emails. When returned they ask for a discount.

MomentsInThyme says: March 23, 2016

Or no sale at all as you never hear back. Then there’s the chore of cleaning up the account afterwards.

4 Answers

You have made 1 sale I believe. The blue means you need to leave feedback for the sale you made. There is not much that you can do until the buyer pays. You can go to their profile page to see when the last time they were on Bonanza was. As for the membership question I’m sorry but I can’t help with that one. Hopefully someone more knowledgeable than I will be along. An way, Welcome to Bonanza!

answered about 9 years ago

This is one reason why I dont like to approve orders, i did it for awile and i never had a buyer pay….I like it better when they can just purchase and pay for it right then and there…..But welcome to bonanza! yes, the layout is a bit difficult to understand since the last update they did to the site, but you will get used to it….it does look like 2 orders they way they do that (which i hate btw arggg lol) but tammie is correct, one is for a sale and the other 1 is to leave feedback…..I hope your buyer does return tho…Good luck to you!

answered about 9 years ago

misskeech
Reputation: 1958
See misskeech's booth

2 Comments

MomentsInThyme says: March 23, 2016

I wish

MomentsInThyme says: March 23, 2016

I wish I knew how to set up my booth to not have to approve orders. I believe that is why I have lost sales. Sorry I hit the wrong button on my iPad had no idea the above happened. Thank you! Rita at momentsinthyme

Sometimes people will just leave you hanging, because they were more interested in knowing what you would take for an item than they are in actually buying it. There are a myriad of reasons why they do that…none of them that are good.

answered about 9 years ago

Make sure you set up your account so you do not have to approve orders. Most often buyers don’t come back, they want to just purchase and pay.

answered about 9 years ago

A2z4u2c
Reputation: 1291
See A2z4u2c's booth

3 Comments

MomentsInThyme says: March 23, 2016

Wow I never never this could you give me directions. I have had buyers not pay. I am left with clicking on this tab and that to put my account back together so I no longer see the sale that never went through. Thank you! Rita at momentsinthyme

MomentsInThyme says: March 23, 2016

Suppose to be I never knew this sorry

A2z4u2c says: March 23, 2016

Go to “MyBooth”, My Dashboard, My Booth, Booth Settings, Seller Account, under other settings check the box that says when i approve order send invoice automatically

Question Vitals

Viewed: 1221 times

Asked: about 9 years ago

Latest response: about 9 years ago

To Answer Brilliantly

Remember these tips:

  • Use links to other sources to support your opinions
  • Use examples where possible
  • Put yourself in the inquirers shoes: what extra info would be helpful?

Should I post a comment or an answer?

You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?

Post an answer for:

  • Replies that directly and specifically answer the original question

Post a comment for:

  • "Thanks," "Me too," "I agree," or "Works for me" types of replies
  • When you would like the original poster to provide more details
  • When you have more to add to someone else's question or answer

See also our Roundtable FAQ.

Formatting

Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.