Can a buyer make you pay for return postage? On eBay, buyers will just say there’s a problem with the item so you have to pay return postage and there money is taken out of your account immediately. Can a buyer on Bonanza say there’s a problem with the item and force you to pay return postage.
|
kristjo Reputation: 12 See kristjo's booth |
No, they can’t. Do you have it listed that you will pay for returns? If you dont, then no, bonanza will not make you do it, however IF the buyer paid thru paypal, they can always go thru paypal and complain to them, and possibly something can be done that way. But not thru bonanza unless you have it stated in your booth.
|
misskeech Reputation: 1958 See misskeech's booth |
Whatever your return policy is, if a buyer pays with PayPal (or uses credit card through PayPal) AND the item is defective, not as described, or a few other reasons that PayPal allows, then the buyer does get a refund for their full amount of purchase — including the shipping that they originally paid.
If YOU request that the item be returned to you if the buyer makes a PayPal claim, then PayPal states that the seller pays for any return shipping. Again, this is only if the buyer wins a PayPal claim under PayPal’s Buyer Protection rules. And, the website that the buyer uses to purchase the item does not matter. If a seller accepts PayPal on any site, then the seller agrees to following all of PayPal’s rules and policies.
Here is the page for PayPal Buyer [URL removed] [URL removed]
The guiding principle in PayPal’s rules is that a buyer should never be out any money at all if an item is broken, SNAD, or got shipped the wrong item. If the buyer simply has buyer’s remorse or ordered the incorrect item, then it is up to the buyer to absorb any extra shipping costs. Hopefully, the buyer is honest about the reason for the return.
|
tomwayne1 Reputation: 8637 See tomwayne1's booth |
Viewed: 964 times
Asked: over 8 years ago
Latest response: over 8 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
3 Comments