We at EverythingHOME strive
only for only positive customer feedback (nothing negative, nothing neutral)
and if a marketplace includes additional star ratings, our goal is a 5-star
rating in every seller category. Your happiness is our happiness. And, we work
hard to ensure your satisfaction. Anything less than your positive
feedback and 5 stars we consider a failure on our part. If you have any
concerns with your order, please tell us before posting feedback and allow us
the chance to genuinely earn your all around satisfaction. Should you
request a return/refund, because many “Marketplace Return” systems can not
satisfy the individual needs of each buyer (and because some Marketplaces
“steal” your payment out of our PayPal or Bank Account and put it on hold if
you request a generic return, when all you may really need is a missing or
replacement part due to shipping damage), please use the basic messaging system
within this marketplace or our email found in your payment receipt within 7
days of receiving the item. Or, call our toll free number by requesting our
contact info. Please consider that actual outgoing original shipping fees and
20% restocking fees will be deducted from your refund due to the fact that most
large items ship direct from the manufacturer and they force this fee upon us.
However, shipping direct from the manufacturer allows us to avoid having to
build in duplicate shipping costs into the product price by not having to ship
from the manufacturer to us, then from us to you, ultimately resulting in lower
prices to you in the first place. In addition, the buyer pays for all return
shipping costs and must provide tracking for proof of return. (Sorry, but
fierce market competition forces our margin to be so slim, we do not have much
choice.) Product must be returned in "like-new" condition and in its
original packaging, with our return authorization number marked clearly on
return shipping label only - not the box. No returns after 30 days, period.
Though rare, damaged items upon inspection at the time of small package carrier
delivery (such as USPS, UPS or FedEx) must be refused for exchange of
replacement parts or, if necessary, an entirely new item. Or, if damage is
noted after delivery and upon opening carton, replacement parts will be sent, or
if necessary, the entire item will be replaced upon review of customer provided
photos of said damage. Refusing to allow us to replace or repair such parts or
the entirety of an item, in lieu of a return, would incur the same return costs
to you as if you were returning a non-defective or non-damaged item simply due
to personal reasons, change of mind, or buyer’s remorse. ***Large LTL
truck-freight items delivered by appointment must be thoroughly inspected at
the time the driver is present and damaged parts of a shipment must be noted on
release form and refused in order to validate insurance coverage so we can ship
free replacements or if possible, mitigate a professional on-site repair to
bring the item back to “new”. Failure to follow delivery acceptance guidelines
emailed to you when large truck-freight items ship, voids insurance coverage
and repairs or replacements would not be free and instead incur additional
cost.***
IMPORTANT SHIPPING INFORMATION
Delivery, including packaging, handling and insurance anywhere to the 48 Continental U.S. States for each item (or pair of items or multiple items if posting references an offer of more than one item) is FREE! Alaska, Hawaii, VI and Puerto Rico, you may email for shipping quote, however this extra cost can be very expensive (like in the multiple hundreds of dollars). Sorry but shipping is not available to to APO or FPO or International Addresses. Thank you.
WE MUST HAVE 2 THINGS BEFORE WE CAN SHIP:
1.) A VERIFIED & CONFIRMED PAYPAL ADDRESSES IF USING PAYPAL.
2.) AN ACCURATE PHONE NUMBER FOR OUR SHIPPING AGENT.
ACCEPTANCE GUIDELINES
1.) INSPECT FOR VISIBLE BOX/PACKAGING DAMAGE.
2.) REJECT ONLY DAMAGED MERCHANDISE. ACCEPT ANY MERCHANDISE THAT IS NOT DAMAGED.
PAYMENT METHODS
WE ACCEPT E-CHECKS, BANK
TRANSFERS AND CREDIT CARDS THROUGH PAYPAL. WE ALSO ACCEPT ANY MAJOR
CREDIT CARD OVER THE PHONE. OUR NUMBER CAN BE FOUND AFTER PLACING AN ORDER IN
EITHER YOUR ORDER CONFIRMATION EMAIL OR BY LOOKING UP “EVERYTHINGHOME INC JAX
FL”. PAYMENT IS REQUIRED AT THE TIME YOUR ORDER IS PLACED OR IN THE CASE
OF A "BEST OFFER" ITEM, WITHIN 24 HOURS OF WHEN IT IS ACCEPTED. THANK
YOU.
QUESTIONS?