Build-A-Bear Plush Dog with Surfer Shirt and similar items

Refunds are accepted. However, to receive a refund, the item must be returned within 30 calendar days of your purchase. The item must be in the same condition that you receive it and undamaged and in the original package along with packaging materials. After the item is received and passes inspection, the refund process will begin. The money will be refunded to the payment method you used during the purchase. If the product is damaged, is not in the original package, or if a request for a refund was placed after 30 days have passed, you will not receive a refund. Contact Customer Support for all questions or concerns.
It will be the customer’s responsibility to pay for the return shipping cost.