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Returns
1. Return Period:
You have 30 days from the delivery date to return your purchase. Items must be in their original condition, unused, and in the original packaging. Proof of purchase is required for all returns.
2. Non-Returnable Items:
Personalized or personalized items.
Any items marked as non-returnable at the time of purchase.
Items that have been used, damaged, or altered.
3. Returns Process:
Contact our customer service to initiate the return process. You can contact us by phone at +212 615450513 or email us at moulayalilamrani85@gmail.com.
Provide your order number, reason for return, and product photos if necessary.
Our team will provide you with a return authorization and instructions on how to return your item.
Package the item securely and include a return authorization form.
Shipping the item back to the address provided on the return authorization.
4. Return Shipping Fees:
If the return is due to our error (e.g., a wrong or defective product), we will cover 100% of the return shipping costs. A shipping label will be provided by us for this purpose.
For other returns, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
5. Refunds:
Once your return is received and inspected, we will email you with the approval or rejection of your refund. If approved, your refund will be processed and the credit will automatically be applied to your original method of payment within 3-5 business days. Please note that it may take additional time for your bank or credit card company to process and post your refund.
6. Exchanges:
If you need to exchange an item for a different size, color, or product, please contact our customer service. We will arrange to return the original item and ship a replacement. Please note that exchanges are subject to product availability.
7. Defective or Damaged Items:
If you received a defective or damaged item, please contact us immediately and provide us with photos of the damage or defect. We will arrange for an exchange or refund in accordance with our policy. 8. Contact Information:
If you have any questions regarding our shipping and return policy, please contact us at:
Phone: +212615450513
Email: moulayalilamrani85@gmail.com
Address: 482 Lot elmanare 2larache maroc
We strive to ensure a smooth shopping experience and ensure your satisfaction with our products and services. If you have any concerns or need further assistance, please feel free to contact our dedicated customer service team.
Questions
If you have any questions, please contact us at the contact details below to arrange a refund or exchange.

+212 615450513

moulayalilamrani85@gmail.com