This product is in good working order and will show light cosmetic imperfections that however, don't affect functionality (as represented on the photos). What's included: - Sony STR-AZ3000ES Premium 9.2-Ch 8K AV Receiver - Remote Control - AC power cord Comes in non-retail packaging. Manuals and documentation can be found on the Manufacturer's support site. Note: This is NOT brand new product, this is pre-owned unit with some signs of wear, that are reflected in the price. When you bid on or buy this item, you are agreeing to the item's condition and "no return" policy stated in this listing. If you're looking for a brand new item, don't buy this. We record serial numbers and put identification marks on all our products.