FatNarc1's Feedback on Bonanza

Seller response:
Hello, I understand your frustration. I would like to make this right. We had a series of unfortunate, misfortune, and scary times. We were just buidlign our account here and bam COVID punched us in the face. I'm not looking for pity, I just am offering an explanation and hopes that you will reach out to me and give me an opportunity to make this right. I promise that all you need to say to me if "Ok, you said you would make this right," and I will impress you...or die trying.

Seller response:
Hello, I apologize profusely. Honestly, this was a "nothing I can do, no choice situation" type of situation. Through most of it, Bonanza was not at the forefront of my mind. But, it was on my mind, and I tasked several friends and family to help. However, they were all dealing with similar issues, and we were unable to communicate adequately. However, they helped me out; I am grateful, period. So now...I try to clean up and save what I can. Momentarily I am backlogged on messages, notifications, orders, etc. Thus if you have messaged me and I have not responded personally (not the bulk-like messages I had sent), I will get to it. I put the store on vacation to clean stuff up and get it back on track. So if you give me a 2nd chance, even if you already have your money back and a 2nd mortgage on my house, message me and tell me that I owe you. Let me balance my karma and chakras, let me hook it up. I'm genuinely sorry; I appreciate your purchase. Sincerely, Desiree

Seller response:
I am so sorry. It bites not getting a response. I'm overanalytical so I bounce from how dare they scam me, to perked off at my hard earned money being taken, to did I get that in the mail? But not communicating is something I have never been accused of, lol. I actually could not talk for a couple of weeks!?! That excuse may work if I was not typing to communicate, lol. I make jokes to make friends and shake an uncomfortable situation. I had different friends and family try to keep up and manage the store but it is difficult to jump in and do this. Anwho, I ask for the opportunity to make this right or at least give it the big college try (I think that is how the phrase goes?). Forgive me for not being grateful for your order by getting it to you as promised. Please message me and let me know what you want, why you feel taken advantage of or tell me to find you a deck of cards you can't find. I want to try to make it up, but I will settle for making it 1/4 up. Sorry, truly. Thank you. Desiree

Seller response:
Hello, I am so sorry that you got treated like that. I don't know if you got the message that was supposed to be sent to anybody with outstanding orders, but...yada yada, sick, quantined/isolated, lots of stuff going on. But now I get to try to clean this up and make amends. But I'm up for the challenge. Let me make it right. If you didn't get an order, you get a refund. PERIOD. I just have to get through ALOT of refunds, messages, disputes, etc. But tell me you want my attention first and if you are first, you get it. Give me a chance to make it right. I believe in Karma and I know that customers make or break your business. But I also know you do the right thing, or you will never have or be anything. So please message me and I am going to try to power through feedback and messages and get orders straighten. But I'll make it right...for 90% of people.

Seller response:
No, No, No!!!!! I can't run you from Bonanza!! Please let me make this right. I had extenuating circumstance that caused much if not all of the problem. The COVID pandemic did a number on my family but we are blessed. I'm sure not going to be that blessed to take what I am not owed from ANYBODY. Please give me another chance. I'll surprise you!

Seller response:
Please please say you get this message!! Let me make this right. If I didn't send or a reship is not wanted then you will get a refund whether you respond or not! But please respond and let me offer you ridiculous things to try to make it up. Bonanza rocks, you can't let meor COVID mess it up for you. I ask you to message me (again I'm sure) and let me try to give you whatever it takes to make it righ-er than it is. Thank you and I am really sorry.

Seller response:
If you have not received your money back, I will get that to you as soon as I can. I had some crazy goings on and it caused a comlete meltdown of our start on here. I am trying to get through as many messages and feedback, orders, etc. as I can. I will make it right. I ask, though I have no right to it, for just a (HUGE level) of patience for a short time. I am sorry and I truly appreciate(d) the business.

Seller response:
Hello, I am very sorry to have treated you like that. I want to make this right. Please message me or wait (I know it's already been a long wait) and I will figure out how to make up for this abysmal customer service.

Seller response:
I am very very sorry that we treated you like this. I truly believe in being grateful and I believe in Karma and paying my debts. If you have messaged me I will get to it as quick as I can. But I will make this right. Please hit me up and tell me what would make you happy. (PG please) and I will really try.

Seller response:
Hello, it sounds like you were promised a reship (as we typically offer a 50% discount and a reship). Send me a message or wait till I get to yours (whatever you want) and I'll refund the rest of your money and ship the deck. They are now located in our U.S. warehouse so I can get it to you within 5 days. Please give me a change to make this up. I truly feel horrible about this and I will get around to fixing it....there just is a lot.