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Everybody Wants to Know

General FAQ
All the basics
Selling Topics
The skinny on selling
Buying Topics
How to make an offer and more
Assorted Topics
Various topics that don't fit into the above categories
Videos
Quick videos on using Bonanza

The Lawyers Told Us So

User Agreement
Everybody loves rules!
Privacy Policy
Secret agents! Everywhere!

Talk to Us

Contact Us
It's been so long since we last spoke
Suggest an Item Trait
Help build the item category catalog
Report a Bug
Find something wrong? Let us know!
Request a Feature
What's your great idea?

Contact Us

Got a question? The fastest way to get answers is by searching our comprehensive help section!

This search indexes tens of thousands of message posts, as well as our entire help section!

Whatever your question is, there is a good chance someone else has wondered it before. Using this search to minimize our support inquiries helps us continue to provide you the highest quality service when you really need it.

Five Questions We Hear Most

  1. I have questions about importing my items from eBay! (<-- Packed with tips!)
  2. My eBay feedback looks wrong. What gives?
  3. I cannot seem to make sales. What does it take to sell an item here?
  4. I copy and paste HTML that worked fine at eBay, but it doesn't work here. What do I do?
  5. I ordered an item and it never arrived, or it arrived significantly different than it was described. What do I do?

Still Scratching Your Head? Contact Bonanza Support!

Please login to send us your question. Or if you don't have a Bonanza account, you can email us directly at support@bonanza.com (we can usually process your question more quickly if you login to report it).



Real-time Chat with Support

Bonanza pro members with Gold or Platinum memberships can request a private chat session with a Bonanza support agent between 9 AM and 5 PM Pacific time.

Learn more about Bonanza Pro memberships


Got Feedback?

Bonanza is nothing if not the sum of our users' energy and ideas; we take pride in building a site that incorporates the best of our user feedback. Carefully-reasoned ideas that are supported by facts or evidence get us especially excited.

Feel free to share your thoughts with us any time by sending a message to feedback -at- bonanza.com. Many of our most popular features began their life as ideas from our users; and nearly every feature you see on Bonanza has been improved by the feedback our users have given us.

We get so many ideas that we rarely have time to reply to them directly, but be assured that whatever we lack in outward gratitude, we make up for in good looks.

Office & Location

Please do not send payments for merchandise to this address. If you would like to buy an item from a seller, please contact that seller directly. If you send us money, we will take it and use it to buy candy and toys and your item will never arrive.

Bonanza, Inc.
109 W Denny Way #312
Seattle, WA 98119