2018-2023 AUDI Q5 SQ5 FLOOR PAN HEAT SHIELD EXHAUST HEAT SHIELD BRAND NEW ITEM IS BRAND NEW ? PLEASE TAKE A MOMENT AND LOOK AT PICTURES ? YOU WILL RECEIVE ITEM YOU SEE ON THE PICTURES RETURN POLICY : ONLY IF I MADE MISTAKE IN LISTING, OR IF LISTING NOT AS DESCRIBED. BUYER IS RESPONSIBLE FOR FITMENT. PLEASE LOOK AT THE PHOTOS AND PART # TO MAKE SURE IT'S CORRECT PART, 20% RESTOCKING FEE WILL BE APPLIED IF RETURNED FOR BUYERS FAULT AND NOT IN ORIGINAL CONDITIONS SHIPPING: WE SHIP U.S ADDRESSES WITHIN THE 48 STATES SHIPS VIA FED EX GROUND. INTERNATIONAL SHIPMENTS ARE COMPLETED THROUGH'S GLOBAL SHIPPING PROGRAM. BUYERS ARE RESPONSIBLE FOR ALL THE CUSTOMS FEES AND ANY OTHER CHARGES ASSOCIATED WITH INTERNATIONAL SHIPPING IMPORTANT :BEFORE LEAVING NEGATIVE FEEDBACK, PLEASE CONTACT US FIRST, WE WILL DO OUR BEST TO RESOLVE ANY ISSUES.