Due to the intricate nature of our handmade art supplies and chemical-based products, we offer full or partial refunds at our discretion within 30 days from the date of purchase. Our primary focus is to ensure customer satisfaction, and we will do our best to work with you to find the best solution for your needs. If you have any questions or concerns regarding our policies, please do not hesitate to contact us. We value your business and strive to create a positive shopping experience for all our customers.