This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation?especially difficult ones?leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You?ll learn how to: Respond when someone initiates aCrucial Conversationwith you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again. Open Box - Products in Excellent condition looks brand new with little or no physical flaws, scratches or scuffs. - Item has been handled for inspection - Please anticipate signs of handling (fingerprints, lint, etc.) - Please view ALL pictures. Items packaging may have cosmetic damage - does not affect the item. Includes all items seen in pictures ONLY. - Actual item pictured. ITEMS USED OR SEALS BROKEN ARE NOT ELIGIBLE FOR RETURN OR REFUND (read return policy) Attention VeRO members: We're not affiliated with or endorsed by the companies mentioned in this listing, All trademarks and copyrights are acknowiedged, they are only used for informative description of the items offered for sale, All items are authentic as evidenced in photos, legally acquired and owned, and hence covered under First Sale Doctrine, Unlawful VeRO removal of this listing will constitute perjury and result in legal action