These locks are all sold for parts and or repair, which means that the QR codes to them are not able to add them to the Vault App. They are I believe new and unused with the box and matching QR codes (Stuck on the outside of the box). Not sure what the issue is, but you should be able to take it to your local Master Lock distributor to have them contact MasterLock to "rekey" them. It does power on and allows the keys to be pressed, and as I saw, was unable to add it to my Vault App. Consider pictures as a part of the description and judge any and all cosmetic or other issues to your opinion before purchasing. PLEASE NOTE THE PICTURE IS THE ACTUAL ITEM, YOU WILL RECEIVE. Sold as Pictured and as is. We package our items in the most cost/time-effective way to provide competitive pricing. Should you require special shipping considerations (e.g. packaging or shipping timelines), please message us PRIOR to purchasing so we can work towards an amicable solution. Certain requests may incur additional charges. Post-purchase shipping demands will not be honored. Delivery carrier-related delays. We ship items as quickly as possible, but in some circumstances, it can take up to three business days for an item to be shipped. Once an item leaves our hand, we have no control over when it gets delivered. We purchase. We cannot change the delivery address after a purchase has been made, so please ensure that your shipping address is correct.