Thank you for visiting! All orders are shipped for FREE within the United States. For international sales, shipping costs will be added to the purchase price. Please contact us with your shipping address for a parcel quote. Orders before 2PM CST will be shipped the same day. Our items have never been installed and are sold as open-box products, unless otherwise noted. While the boxes may have slight damage, as shown in the pictures, the items themselves are carefully inspected to ensure they are not damaged or missing any pieces. We accept returns on items that have not been installed or damaged within 14 days of your purchase. In the rare event that an item is defective upon installation or has any blemishes not previously stated in the description, we will discuss a refund or exchange. Please, reach out if you have any issues that need to be addressed. Our goal is to achieve complete customer satisfaction. We appreciate you viewing this listing and look forward to serving you. Kohler 14788-CP Shift Square 2.5 GPM Multifunction Handshower - Polished Chrome The clean contemporary look of the Shift Square multifunction handshower complements a wide variety of style lines. Two spray options give you a personalized experience, allowing you to target specific areas with a concentrated massage or fulll-coverage setting. Multifunction handshower offers full coverage and targeted massage spray settings Ergonomic design is comfortable and easy to grip MasterClean sprayface features an easy-to-clean surface that withstands mineral buildup and maximizes spray performance 2.5 gpm (9.5 lpm) maximum flow rate