Contact us Please contact our Customer Service by email. All emails will be responded within 24 hours on the weeks days. Our business hours are from Monday to Saturday, 9am - 6pm PST. REFUND/EXCHANGES/RETURNS All items are subject to return to seller for a refund or exchange within 14 days of purchase date. Items must be in original condition / unused / unopened Buyers pay for return shipping cost. We ship globally Via's Global Shipping Program (GSP). We don't cover returns for items shipped globally. Buyers returning such items will be refunded ONLY for the item's cost and not for the shipping. Return on new, unwanted, items: Buyer must pay return shipping. You will be issued a refund less a 20% re-stocking fee. Incorrect Items: We will ship a replacement if one is available or a refund of the purchase price. You will be offered a shipping credit based on the original cost of shipping the item. Refund will be made upon receipt of the returned item. SHIPPING We only ship to the address that is on your account. If you want your package sent to a different address you can easily change it during check out. You are responsible for the address that you provide us. If a package does not get deliver because of an invalid shipping address we are not responsible. All items priced $50 and above will require signature confirmation. Please take this into consideration when deciding where you are going to have your item shipped! We can make an exception and send it without signature conformation! Just let us know! Shipping handling is 2 business days once payment has cleared through PayPal. TRACKING AND ESTIMATED TIME OF ARRIVAL Tracking information is provided automatically to buyer at the time of shipping by email to the email address on the PayPal payment Log onto USPS.com to get more details with tracking info U.S. buyers should allow 7-10 business days for their items to arrive International buyers should allow 20-30 business days for their items to arrive Please also realize that the time of arrival ultimately depends on your country's postal service and holidays