OtterBox Defender Series Holster Case for HTC One M8 With Belt Clip Policy: We always try to provide the best service and high quality products for every customer and our goal is to make sure you have a pleasant shopping experience with us. If there is any issue, problem or unpleasant experience, please contact us to resolve any issue before leaving us a negative feedback or open any or PayPal dispute. We promise to try our best to resolve the problem and usually that is what we do. Please give us the opportunity to resolve any problem because good communication is always the best way to solve any problem. All messages, emails or questions will be answered within 1 business day. We only accept payments via PayPal. -Warranty and Returns -All our products come with a 14 day money back warranty. You can return the item for a full refund Buyer pays return shipping We will not accept any returns without prior approval and RMA # (Return Merchandise Authorization). Please contact us to get your return approved By Email. Except as stated herein, there are no warranties express or implied, including the warranty of merchantability or warranty of fitness for a specific purpose. All the returned items should be in the same condition as you received them, including the accessories. Shipping We usually ship within 24 HOURS. We provide a tracking number by email. We use USPS First-Class for processing shipments. The end delivery will be done by USPS. For heavier or larger orders we will try to use USPS Priority where possible and then ultimately UPS Ground.