Most all of our hats are MADE TO ORDER since we offer so many different designs and hat types. Our company has up to 3 BUSINESS DAYS to make and ship your hat but it's usually much quicker :) . Tracking is first class mail package and comes in a box! Jake Designing and Powercall Sirens offers custom embroidered Flex Fit, Adjustable or Winter hats. They are all embroidered by us in the USA from Northern Virginia. Remember that all of our items are made to order so they are always made fresh and guaranteed brand new. "The Fierstien Brand" We also accept custom requests for just about any trade or any hat you might want. Message us for a custom request. Remember that most hats are made off shore. We purchase our hats from USA Vendors and embroider and design all of our garments in Northern Virginia We can make our hats say ANYTHING. If you are looking to customize this item, please send me a message and I'll do my best to help!