We want you to be happy with your purchase. If you are not satisfied, please give us a chance to make it right. Contact us by e-mail: orders@fireflybookstore.com.

You may return most items within 21 days for a refund of your purchase price. Shipping charges are not refundable, unless the return is a result of our error. Items should be returned in their original packaging when possible, and must be in “as received” condition.

If you need to return an item, simply wrap the item in its original packaging, along with a brief note explaining the situation and ship it back to us. Once we have received and processed the returned item, we will confirm your refund via e-mail. You can expect a refund via the payment method originally used for your purchase.

Sometimes items just don’t make it to their destination, or they arrive damaged. If this happens to your package, please contact us by e-mail: orders@fireflybookstore.com. We will either refund your full purchase price (including shipping) or send a replacement if one is available. If they arrive damaged, we may need to see photos of the packaging and the items in question.